At Mekyle, customer satisfaction is at the heart of everything we do. If your purchase doesn’t meet your expectations, we offer a clear and fair return and refund process as outlined below.
1. Return Eligibility & Timeframe
- Return Window: You may request a return within 30 days of receiving your order.
- Condition: To qualify for a return, items must be unused and in their original condition.
- Original Packaging: Items must include all original tags, accessories, and inserts. Please return them in the original packaging whenever possible to prevent damage during transit.
2. Return Shipping Costs
The responsibility for shipping costs depends on the reason for the return:
Customer Remorse (Change of mind, wrong size, or personal preference):
Return shipping costs are the customer’s responsibility.
We do not provide prepaid return labels for these returns.
Customers must arrange shipping through their local postal service using a trackable service.
Defective, Damaged, or Incorrect Items:
Return shipping cost: £0.00.
If your item arrives damaged, defective, or incorrect, we will email you a prepaid return label.
Mekyle covers the full cost of return shipping in these specific cases.
3. Restocking Fees
- We do not charge any restocking fees on returned items.
How to Start a Return
- Contact Support: Email us with your order number and the reason for the return. Our team will review your request and send detailed return instructions.
- Prepare Your Package: Securely pack the item in its original packaging with all included accessories and tags.
- Ship the Return: Send the package using the trackable method and instructions provided in your authorization email.
Refund Process
- Inspection: All returned items are thoroughly inspected upon arrival at our facility.
- Refund Approval: Once approved, refunds are processed strictly to the original payment method used at checkout.
- Refund Timeframe: Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.
- Full Reimbursement: Approved refunds include the full purchase price.
Exchanges
We are happy to offer exchanges to ensure you get the perfect product.
- No Exchange Fees: We do not charge fees to process an exchange.
- Shipping: While the return shipping to our warehouse is paid by the customer, Mekyle covers the shipping cost of the replacement item sent back to you.
- Dispatch: Once your return is received and approved, your replacement will be shipped at no additional cost.
Order Cancellations
At Mekyle, we aim to process and dispatch your orders as quickly as possible. Therefore, we can only accept order cancellations within 24 hours of purchase.
After this 12-hour window, your order may already be in the processing or shipping stage, and we will be unable to cancel it. If you need to request a cancellation within this timeframe, please contact our support team immediately at contact@mekyleshop.com.
Contact Information
Store Name: Mekyle
